Frequently Asked Questions
SIZING
If you have any questions regarding sizing, orders or more, feel free to reach out to us at hello@leagueoffriends.nyc and we will do our best to answer your questions in a timely manner!
SHIPPING
We can’t wait for you to join our League of Friends community! We offer free standard shipping on all U.S. orders. Orders will ship out within 1-3 business days of the order date. Orders are not processed on weekends or holidays. For expedited shipping option, please see details below.
Expedited shipping:
UPS 2nd Day Air: Shipping cost calculated at checkout.
Shipping outside the U.S.
Canada (COMING SOON): Shipping costs will be calculated based on shipping location & courier selected at checkout.
Mexico: Shipping costs will be calculated based on shipping location & courier selected at checkout.
All orders will receive an order confirmation email as well as a shipment confirmation email with tracking information once the order ships.
DAMAGES & DEFECTIVE ITEMS
Mistakes happen! If your order was damaged in transit or you believe you received a defective or incorrect item, please reach out to us at hello@leagueoffriends.nyc within 14 days of the delivery date and send photos of the damaged product.
RETURN & EXCHANGE POLICY
We want you to love what you buy for your kiddo because honestly, that means they’ll get the most wear out of it! We think you’ll love our clothing, but if for some reason you’re not completely satisfied or you need to exchange for another size, we will gladly accept returns for a refund or exchanges for a different size or color within 14 days of the delivery date.
All items returned or exchanged must be sent back unworn, unwashed and with all original tags and packaging. Any original shipping costs are non-refundable.
To start a return or exchange, please email hello@leagueoffriends.nyc with your name, order number, and item(s) you would like to return or exchange and we will follow up with the next steps.
Once the return is received, a refund will be issued or the exchanged item can be sent out. Please allow a few days for the refund to be processed. If you would like to receive the new size/item quicker, then please place a new order for the new size/item and make a complete return for the unwanted item.
All items marked final sale cannot be returned or exchanged.
INTERNATIONAL ORDERS
We do not currently ship outside of the U.S. or Mexico (Canada coming soon), but we’re working on it! If there is somewhere you’d love us to start shipping, send us some love at hello@leagueoffriends.nyc and we will work on making it happen!
Customs, Duties, & Tariffs
League of Friends is not responsible for any customs or taxes applied to international orders. All tariffs, taxes, etc. applied during order and shipment are the responsibility of the customer.
PRESS & MEDIA INQUIRIES
For all press, media or any other general inquiries, please contact hello@leagueoffriends.nyc. We would love to hear from you!